Appointments

To help us help you

• Please remember to make a separate appointment for each person
• Please inform reception immediately if you are not able to keep your appointment
• Where possible, try to see the same doctor during one course of treatment
• We shall always try to give you an appointment with the doctor of your choice but, if this is not possible, you will be offered an appointment with another doctor
• Do inform reception if you need a double appointment (this could be for a smear test or because the doctor has told you to ask for this).

How to make an appointment

Appointments may be booked in several ways:

Contact us with eConsult

You can contact a doctor, nurse or other healthcare professional online using a website called eConsult.

By phone

Patients can book an appointment by calling reception on 0208 902 3887.

Same day appointments

We are usually able to offer same day appointments if you call us just after we open at 8am.

GP hub appointments

If your GP is fully booked, there are several GP Hubs that also provide care for our patients.

All are open in the evenings on weekdays and on weekends. Please ask reception to refer you to the hub to avoid waiting in A&E/UCC or walk-in centre.

Missed appointments and DNA’s

Do you feel frustrated when you cannot get an appointment?

Every year wasted appointments cost NHS £162 million. This can cause serious delays in treatment for other patients. On average approximately 150 patients each month Did Not Attend (DNA) their appointment. This means the patient did not turn up for the appointment and did not contact the surgery in advance to cancel or change the appointment. This currently results in approximately 40 hours of wasted clinical time each month.

Please call ahead if you think you might be late or no longer want your appointment.

Text message reminders

You can now register to receive information by text message on your phone regarding appointments and health care.

If you wish to register for this messaging service please fill out the consent form.

Cancelling or changing an appointment

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system: Patient Access
• phone us on 0208 902 3887 during opening times
• reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone or face-to-face
• if you need an interpreter
• if you have any other access or communication needs

Home Visits

Home Visits are for those patients who are housebound or undergoing end-of-life care and therefore cannot get to the practice. In the time taken for the doctor to do one home visit, they could see 5 to 6 patients at the surgery. For this reason, it is in the doctor’s and the patient’s best interests that, whenever possible, an effort is made to get down to the surgery. This does sometimes mean patients have to wait a while, but efforts are made to see people as soon as they arrive if their condition so dictates.

Request for a home visit should be made before 10am, and the receptionist will need to be given a brief outline of the problem. Please ensure you give the receptionist your name, address and phone number. It is very important to inform the receptionist if you are not staying at your home.

The GP may phone you first to discuss your home visit request and from the information provided the doctor will then decide what action to take next.

Related information

Sick notes

Test results

Health A to Z